We hope you love your order, but if on a rare occasion your order arrives faulty or damaged please get in touch and we will do whatever we can to help.
We are unable to process refunds/returns on our personalised pieces as these are all made to order.
If you need to get in touch with us regarding your order, please get in touch.
In some cases it can take up to 48 hours for the information on your tracking link to update once you have recieved your shipment email.
If you're still having problems with your tracking link, please get in touch and we will help you.
We're so sorry this has happened. Please note a lost parcel is due to the courier so getting in touch with them can be helpful.
If you're are unable to solve the issue please do not hesitate to contact us and we will do our best to resolve this for you.
We work quickly to ship your order as soon as possible. As our pieces are all made to order please allow us 7-10 business days to process your order.
Delivery times vary depending on your location. You can see our shipping page here.
Yes! We proudly offer free shipping worldwide.
Please note as our pieces are made to order we prioritise getting orders created as soon as possible. If you change your mind regarding your order please get in touch with us as soon as possible and we will do our best to assist you.