Frequently Asked Questions

How many names can I add to my forever necklace?

Your Forever Name Necklace can be personalised with up to 6 names of your choice. Add the names of your children, partner, grandchildren, pets, or anyone who holds a special place in your heart.

How do I personalise my necklace?

Simply enter your chosen names during checkout. Please double check spelling before placing your order, as each necklace is made specifically with your chosen details.

Is each necklace made just for me?

Yes. Our pieces are made to order with your selected names. Your pieces are created especially for you.

Quality & Care

What is the necklace made from?

Your necklace is crafted from premium stainless steel with an 18k gold finish, designed for comfortable everyday wear.

Is the necklace waterproof?

Yes. Our jewellery is designed to be water resistant and suitable for everyday wear, including exposure to water and sweat.

Will the jewellery tarnish?

Our jewellery is designed with a durable finish to help prevent tarnishing and keep your piece looking beautiful with proper care. So you can wear your pieces every day without worry of fading or tarnishing.

How should I care for my necklace?

To keep your necklace looking its best, we recommend:

  • Avoiding harsh chemicals and perfumes directly on the necklace

  • Storing it safely when not wearing it

  • Gently cleaning it with a soft cloth when needed

Shipping & Orders

How long will my order take to arrive?

Because our jewellery is personalised, each piece requires time to be created.

Creation time: 5–7 business days
Shipping time: 1–2 weeks

You will receive tracking information once your order has been shipped.

Can I change or cancel my order?

Because your jewellery begins being created specifically for you after your order is placed, changes or cancellations may only be possible within a short period after ordering. Please contact us as soon as possible if you need assistance.

Do you offer tracking?

Yes. Once your order has shipped, you will receive tracking details so you can follow your parcels journey.

Returns & Support

Can I return a personalised necklace?

As each piece is uniquely made with your chosen names, personalised items cannot be returned unless there is a fault or issue with your order.

What if my order arrives damaged or there is an issue?

We want you to love your jewellery. If there is any issue with your order, please contact our customer support team and we will be happy to help.

How can I contact you?

If you have any questions or need help with your order, please contact our customer support team and we will get back to you as soon as possible.